Privacy Policy

Last updated: December 8, 2024

1. Introduction

Blue Belfry Business Solutions ("we," "us," or "our") operates First Call Capture. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

We collect information you provide directly:

  • Name and email address
  • Phone number
  • Business information
  • Payment information (processed securely by Stripe)

Call Data

When using our Service, we collect:

  • Caller phone numbers
  • Call timestamps and duration
  • SMS message content (only messages sent through our Service)

Usage Information

We automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and features used
  • Date and time of access

3. How We Use Your Information

We use your information to:

  • Provide and maintain the Service
  • Process your transactions
  • Send automated SMS responses to missed calls
  • Provide customer support
  • Send service updates and announcements
  • Improve and optimize our Service
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

Service Providers

  • Twilio: For SMS and voice services
  • Stripe: For payment processing
  • Supabase: For database and authentication services

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights and safety.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Export your data
  • Withdraw consent (where applicable)

To exercise these rights, please contact us at [email protected]

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

12. California Privacy Rights

California residents have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA). Contact us to exercise these rights.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy, please contact us:

Blue Belfry Business Solutions
Email: [email protected]