Getting Started
How does First Call Capture work?
When someone calls your business phone and you can't answer, First Call Capture automatically sends them a personalized text message within seconds. The message lets them know you received their call and will get back to them soon. You can customize this message to match your brand and business needs.
How long does setup take?
Setup takes less than 5 minutes! Simply sign up, choose your plan, and we'll provide you with a dedicated phone number. Forward your missed calls to this number (we'll show you how), customize your auto-reply message, and you're ready to go. No technical knowledge required.
Do I need to change my business phone number?
No! You keep your existing business phone number. We provide you with a dedicated forwarding number that you'll use to forward only your missed calls. Your customers will never see or interact with this forwarding number - they only see your regular business number.
Can I customize the auto-reply message?
Absolutely! You have complete control over your auto-reply message. Include your business name, hours of operation, website link, or any other information you want. You can also include your callback number so customers can easily call you back with one tap. Update your message anytime through your dashboard.
Pricing & Billing
When will I be charged?
You won't be charged during your 14-day free trial. After the trial ends, you'll be billed monthly on the anniversary of your subscription start date. All subscriptions are month-to-month with no long-term contracts.
Can I change my plan later?
Yes! You can upgrade or downgrade your plan at any time through your dashboard. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle. We'll prorate any credits or additional charges.
Is the 14-day trial really free?
Yes! The 14-day trial is completely free with no credit card required upfront. You'll get full access to all features during the trial period. If you decide First Call Capture isn't right for you, simply don't subscribe and you won't be charged anything.
What's your refund policy?
We offer a 30-day money-back guarantee. If you're not satisfied with First Call Capture for any reason within the first 30 days of your paid subscription, contact us and we'll issue a full refund. No questions asked.
Are there any hidden fees?
No hidden fees! The price you see is the price you pay. All plans include your dedicated phone number, unlimited SMS auto-replies during our launch promotion, and access to your dashboard and analytics. Payment processing is handled securely by Stripe.
Features & Functionality
What features are included in the Starter plan?
The Starter plan includes: 1 dedicated phone number, unlimited auto-reply SMS (during launch promotion), dashboard management, call count tracking, messages sent tracking, SMS notifications to you when someone calls, customizable SMS and voice messages, one-tap callback links, and website links in SMS.
How fast are the text messages sent?
Text messages are sent within 2-5 seconds after a missed call. Our system is built on Twilio's industry-leading infrastructure to ensure reliable, fast delivery. The exact timing may vary slightly based on the caller's mobile carrier.
Can I use multiple phone numbers?
Each subscription plan includes one dedicated phone number. If you need multiple numbers (for different locations, departments, or businesses), you can subscribe to additional plans. Each plan operates independently with its own settings and analytics.
What happens if someone leaves a voicemail?
If a caller leaves a voicemail on your regular business line before the call forwards to First Call Capture, they'll still receive the auto-reply text. This ensures every caller gets acknowledgment, whether they leave a voicemail or not.
Can callers reply to the auto-text?
Yes! Callers can reply to the text message. You'll receive an SMS notification with their response, and you can continue the conversation via text or call them back directly. This creates a seamless two-way communication channel with your customers.
What analytics and reporting do you provide?
All plans include basic analytics like call count and messages sent. Professional and Business plans add call timestamps, phone number history, missed call reports, average response time tracking, and weekly email summaries. Business plans also include caller location tracking and monthly performance reviews.
Add-Ons & Integrations
What is the AI Voice Assistant add-on?
Our AI Voice Assistant (coming soon) can actually answer calls, take messages, answer FAQs about your business, schedule appointments, and transfer calls to a human when needed. It handles up to 100 calls per month and provides natural, conversational interactions with your callers.
How does Zapier integration work?
The Zapier integration (coming soon) connects First Call Capture with 6,000+ apps including Gmail, Slack, Google Sheets, and more. Create unlimited automations like adding missed calls to your CRM, sending notifications to your team, or logging calls in a spreadsheet - all without coding.
Which CRMs can you integrate with?
Our CRM integration (coming soon) supports HubSpot, Salesforce, and other major platforms. When enabled, missed calls automatically create new contacts in your CRM with caller information, call details, and timestamps. Each CRM integration is $49/month and syncs in real-time.
When will add-ons be available?
We're building add-ons based on customer demand. If you're interested in a specific add-on, let us know! We prioritize development based on what our customers need most. Sign up for our newsletter to be notified when new features launch.
Technical & Support
Is my data secure?
Yes! We take security seriously. All data is encrypted in transit and at rest. Payment information is processed securely through Stripe (we never store your credit card details). Our infrastructure is built on industry-leading platforms including Twilio and Supabase. We're compliant with all major data protection regulations.
What kind of support do you offer?
All plans include email support with responses typically within 24 hours during business days. We provide setup assistance, troubleshooting help, and answers to any questions. Our knowledge base and FAQ are available 24/7 for instant answers to common questions.
Can I export my call data?
Yes! You can export your call history and analytics data at any time through your dashboard. Data is exported in CSV format which can be opened in Excel, Google Sheets, or imported into other systems. You own your data and can take it with you if you cancel.
Do you offer setup assistance?
Absolutely! While setup is designed to be simple and self-service, we're happy to help if you need it. Contact us at [email protected] and we'll walk you through the entire setup process. We can also help with call forwarding configuration for your specific phone system.
Is there a mobile app?
Currently, First Call Capture is accessible through any web browser on desktop or mobile devices. Our dashboard is fully responsive and works great on phones and tablets. A dedicated mobile app is on our roadmap based on customer feedback.
Still have questions?
We're here to help! Contact us or start your free trial today.